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Returns and Refunds
Please read this policy carefully before placing your order.

Limited-time event items are non-refundable
Products offered as part of a limited-time promotional event are sold on a non-refundable, non-returnable and non-exchangeable basis, except where the item is damaged, defective, incorrect, or not delivered. Placing an order for an event item constitutes acceptance of this condition.

Non-returnable items
For health and hygiene reasons, the following cannot be returned or exchanged once shipped:

• Food, beverage, health supplement and other consumable products, including all LOGIN YOUR DAY powdered and stick-type products
• Items purchased at a promotional or discounted price, or as part of a limited-time event
• Gift cards

As our products fall within these categories, we are unable to accept change-of-mind returns.

Damaged, defective or incorrect items
If your item arrives damaged, defective, or is not the item you ordered, we will make it right.
Please inspect your order upon receipt and contact us within 7 days of delivery at loginyourday@hebroncultures.com, including your order number and photographs of the item and packaging.
Once we have reviewed your claim, we will arrange a replacement or a full refund, including any return shipping cost.

How returns are handled
Returns are processed through our logistics partner. Please do not ship any item back to us on your own. Contact us first, and we will issue return instructions and the applicable return destination for your country. Items sent back without prior authorisation cannot be accepted or refunded.

Undeliverable or returned parcels
If a parcel is returned to us because the delivery address, recipient name, or mobile phone number was incorrect or incomplete, or because the recipient could not be contacted, we will contact you to arrange redelivery. Any redelivery shipping cost is payable by the customer.

Refund processing
Where a refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to post the refund.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at loginyourday@hebroncultures.com.

Order cancellation
Orders may be cancelled only before dispatch. Once an order has been handed to the courier, it cannot be cancelled.

Contact
loginyourday@hebroncultures.com