Malaysia — Soalan Lazim / FAQ
Soalan lazim — Malaysia
Bilakah jualan dibuka?
Tarikh akan diumumkan. Jualan belum dibuka.
Apakah pilihan pembelian?
1 kotak US$13, 2 kotak US$24 atau 3 kotak US$33. Setiap kotak mengandungi 14 stik × 5 g. Pilih jumlah kotak pada halaman produk. Maksimum 3 kotak bagi setiap pesanan.
Adakah penghantaran percuma?
Ya, penghantaran antarabangsa dari Korea ke alamat Malaysia termasuk dalam harga. Cukai pembelian jika berkenaan dipaparkan semasa checkout; duti, cukai import, eksais atau caj pelepasan yang dikenakan semasa ketibaan dibayar oleh penerima.
Bagaimanakah saya membayar dan menerima bungkusan?
Log masuk sebelum checkout. Semak alamat PayPal dan gunakan nama sebenar, telefon Malaysia aktif, alamat lengkap dan poskod. Checkout memerlukan nama pertama dan nama keluarga, alamat 2 serta telefon penghantaran; isi butiran tambahan alamat yang sebenar. Pastikan nombor pesanan dipaparkan selepas pembayaran sebelum membayar sekali lagi.
Adakah produk disahkan halal?
Kami tidak mendakwa pensijilan halal Malaysia. Semak ramuan dan maklumat kemudahan pengeluaran pada halaman produk.
Apakah amaran produk?
Kira-kira 98 mg kafein setiap stik. Mengandungi xylitol; pengambilan berlebihan boleh menyebabkan cirit-birit. Semak ramuan dan amaran pada halaman produk.
Bagaimana jika saya tiada di alamat?
Semak notis kurier dan atur pengambilan atau penghantaran semula. Kos tambahan sebenar akibat ketiadaan pembeli atau kegagalan mengambil bungkusan boleh ditanggung pembeli selepas cubaan penghantaran dan notis disahkan. Kesilapan penjual atau kurier dinilai berasingan.
Bantuan: loginyourday@hebroncultures.com. Sertakan nombor pesanan.
English FAQ — tap to expand
Malaysia FAQ
When do sales open?
Dates will be announced. Sales are not open yet.
What are the purchase options?
1 box US$13, 2 boxes US$24 or 3 boxes US$33. Each box contains 14 sticks × 5 g. Choose the box quantity on the product page. Maximum 3 boxes per order.
Is shipping free?
Yes. International shipping from Korea to a Malaysian address is included. Any purchase tax is displayed at checkout; duties, import taxes, excise or clearance charges assessed on arrival are payable by the recipient.
How do I pay and receive the parcel?
Log in before checkout. Check your PayPal delivery address and use your real name, active Malaysian phone number, full address and postcode. Checkout requires first and last name, address line 2 and shipping phone; enter genuine additional address details. Confirm your order number after payment before paying again.
Is the product halal certified?
We do not claim Malaysian halal certification. Review the ingredients and shared-facility information on the product page.
What are the product warnings?
Approximately 98 mg of caffeine per stick. Contains xylitol; excessive consumption may cause diarrhoea. Review the ingredients and warnings on the product page.
What if I am absent?
Check courier notices and arrange collection or redelivery. Actual extra costs attributable to buyer absence or failure to collect may be payable by the buyer after delivery attempts and notices are verified. Seller or courier errors are reviewed separately.
Support: loginyourday@hebroncultures.com. Include your order number.